Refund policy
Refund & Return Policy
We want you to be satisfied with your purchase. Please review our return and refund policy carefully before placing an order.
Return Eligibility
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We accept return requests within 7 days of delivery.
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To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Return Shipping Costs
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Customers are responsible for return shipping costs.
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We do not charge any restocking or return handling fees.
Non-Returnable Items (Final Sale)
The following items are considered final sale and are not eligible for return or refund:
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Products from the Love collection
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Products from the Career collection
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Products from the Health collection
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Customized or DIY crystal products
Please make sure to review product details carefully before purchasing these items.
Refund Process
Once your return request is approved, please follow the instructions provided by our support team to send the item back.
After we receive and inspect the returned item:
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Approved refunds will be processed to the original payment method.
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Refunds are typically completed within 5–10 business days, depending on your payment provider.
How to Request a Return
To request a return or refund, please contact us at:
📧 lunacrystal139@gmail.com
📧 contact@luckytrigram.com
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Your order number
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Reason for return
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Photos of the product (if applicable)
Additional Notes
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We reserve the right to refuse returns that do not meet the above conditions.
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This policy is subject to change without prior notice.